Support
Tap2Color is made by Jun Yuasa, an individual developer in Japan.
Contact
Write to contact@tap2color.com. Every message is read by a real person. Please include what iPad you use and what happened, and a screenshot if you have one.
Subscription questions
How much is it? One monthly plan, shown in the app and on the App Store in your local currency. It starts with 3 free days.
How do I cancel? On your iPad, open the Settings app, tap your name, tap Subscriptions, tap Tap2Color, then tap Cancel Subscription. If you are on the free trial and do not want to pay, cancel at least 24 hours before the trial ends. You keep everything until the end of the period you already paid for.
How do I get a refund? Apple takes the payment, so Apple handles refunds. Sign in at reportaproblem.apple.com, choose "Request a refund", choose the reason, choose Tap2Color and submit. Apple answers within about 24 to 48 hours.
I reinstalled or changed iPads. Where is my subscription? Sign in with the same Apple Account, open the subscription page in the app, and tap Restore Purchases.
I have an offer code. Open the subscription page in the app and tap Redeem Code.
Coloring and backup questions
Where is my coloring? On your iPad. Deleting the app deletes everything on it, so back up first.
How do I back up? In Settings, open Online Backup & Restore and tap Back Up Now. The app writes one small file into your own iCloud Drive, in the folder Tap2Color Backups. Turn on the automatic backup and it happens by itself.
How do I restore on a new iPad? Install the app, make sure the iPad is signed in to the same iCloud account, open Settings, Online Backup & Restore, and tap Restore. Restoring only adds; it never deletes anything.
Community questions
How do I delete my Community profile? Open your profile, tap Edit Profile, then Delete My Community Profile. It happens at once and cannot be undone. Your Gallery and your backups are not affected.
How do I report or block someone? On any post or member page, tap the three dots. Report sends the post or member to us for review; Block hides that member from you and you from them, and nobody is told.
Something looks wrong with a decision about my profile. Write to us at the address above with your community name.